Email and text alerts

Notifications alert you of your top-priority patient events via real-time emails and/or texts. You can set up filter notifications on any subset of patient events based on your responsibilities, priorities, and workflow.

In this article:

Notifications: Overview

Notifications provide you with real-time awareness of your patients’ care encounters, even when you’re not logged in to the Bamboo Health platform so that you can act fast to coordinate your patients’ care.

Set Up Notifications

With notifications, we’ve made it easy for you to receive real-time email and text alerts on your top-priority patient events. Simply follow the steps below to get started! 


    Create a saved filter for your top-priority patient events. Not sure how to create a saved filter? Click here!

    Click the bell icon next to your saved filter
    Toggle on email and/or SMS notifications 

    Choose how often you'd like to receive these notifications: real-time, hourly, every 3 hours, or every 24 hours

a. Add a schedule for your notifications if you'd like to only receive them on the days you're working

    Scroll down and click Save to save your notifications.
    Filter Notification FAQ's

    "Why did I receive a notification even though I disabled them?"

    Alerts depend solely on the schedule that is set. If notifications are set to be delivered on Saturday, but the filter notifications are not disabled until Friday, then you will receive all of the events that fell into the saved filter criteria from the prior Sunday-Thursday.

    In this case, we suggest setting notifications to in real-time, as this can be disabled at any time and no notifications will be sent after disabling.

    "I have my filter notifications set to notify me once daily, Mon-Fri at 9:00 AM - 9:30 AM. However, I receive notifications outside of this scheduled time, sometimes much later than 9 AM. Why is this?"

    Adding an alert schedule to the once daily frequency may throw off the calculation for these alerts. Updating the frequency to in real-time at 9:00 AM - 9:30 AM Mon-Fri will ensure you are only receiving notifications during this time.

    For more information on notifications, check out these FAQs

Note: If you have any additional questions you can view our on-demand guided training resources here

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