Manage your Bamboo Health account
Having trouble accessing your account? Follow the step-by-step instructions below for help!
In this article:
| You can reset your password at any time by entering your username, then selecting the forgot password? link on the Bamboo Health login screen, at https://my.patientping.com. |
- Visit https://my.patientping.com and enter your username (email address).
- Hit continue to visit the login page, then select Forgot Password
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Create a new password that meets all the requirements, then click Submit.
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Within the email, select click here, or copy and paste the full link into your browser to reset your password.
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Once you press Submit, an email will be sent to you from support@bamboohealth.com with the subject Reset your password.
Account Unlock
| Your account can be temporarily locked for either of the following reasons: 1. You’ve entered your password incorrectly too many times 2. You try to sign in after 180 days of inactivity Regardless of the reason, we'll send you an email prompting you to reset your password by following the steps below: 1. Bamboo Health will send you an email with the subject line Unlock your account from support@bamboohealth.com. 2. Within the email, select click here, or copy and paste the full link into your browser to reset your password. 3. Create a new password that meets all the requirements, then click Submit |
| As a security precaution, Bamboo Health requires you to update your password every 90 days. You can reset your expired password by following the instructions below: 1. Visit https://my.patientping.com and enter your username (email address). 2. Hit continue to visit the login page, then select Forgot Password 3. Once you press Submit, an email will be sent to you from support@bamboohealth.com, with the subject Reset your password. 4. Within the email, select click here, or copy and paste the full link into your browser to reset your password. 5. Create a new password that meets all the requirements, then click Submit. |
| If you need to deactivate a user account, please contact us at support@bamboohealth.com so we can make the appropriate changes for you. I Can't Reset my Password |
Having trouble with updating your password? Try these quick troubleshooting steps!
If you continue to have trouble accessing your Bamboo Health account, please do not hesitate to reach out to support@bamboohealth.com |