What is a Ping?

For those facilities/organizations that have taken advantage of our Pings offering, the Ping feed is the default page to which you’re directed when you log in to Bamboo Health. It provides a real-time queue of Pings on your patients’ events across the Bamboo Health community over the last 30 days.

You will receive Pings on subsequent care events for patients who have been admitted/started services to your facility or organization within the last 730 days and those who’ve been discharged/ended services less than 90 days ago. 

Pings are displayed in chronological order, with each Ping including the patient’s status date to the left, followed by a high-level overview of the patient’s event. This overview includes:

• The patient’s name
• The status of your patient's most recent event
• The facility where the event occurred
• The diagnosis information tied to that most recent event (if available)
• The patient's care management program attribution (if applicable)

To view more information on your patient's care event, click the patient’s name in the Ping to view the patient's profile.

Resolving a Ping

The resolve dropdown menu to the right of each Ping allows you to manage your Ping feed. By clicking on resolve, you’ll be able to select from the five Ping resolution actions, which will help indicate your team’s real-world care coordination activities when following up on that patient event. These actions include:

• Contacted patient
• Contacted this facility
• Scheduled follow-up visit
• Other
• No action needed

The dropdown menu is a multi-select, so you can choose any, or all, of the actions that best capture your follow-up activities. The other option provides a free text field which you can use to further explain how you followed up regarding your patient’s encounter. After selecting your relevant actions, be sure to click save to ensure that all of your selections have been saved. 

Access Resolved Pings

You can always access a resolved Ping by clicking view resolved Pings on your Ping feed. Here, you’ll see all Pings that have been recently resolved by you and others on your team, along with the specific action taken to resolve that Ping, who in your organization took the action, as well as the date. This allows you to capture your follow-up activities while also adding transparency to your team’s PatientPing workflows to avoid duplicate work. 

Resolved Pings and the actions taken, can also be found in the locations below:

• In your exports
• Via the latest Ping resolution status filter category 
• In the patient profile

How You Can Utilize Pings

• Reduce subsequent hospital visits for recently discharged patients
• Better partner with ACOs on clinical and quality outcomes for their patients
• Build new referral relationships with local hospitals
• Achieve progress toward an average length of stay benchmark
• Decrease costs associated with redundant/unnecessary treatment