Frequently Asked Questions

Want to learn more about saved filters and how to set up notifications? Not sure what a Bamboo Health flag means? Need to send a comprehensive report to your team? Find your answers here!

Saved Filters and Notifications

How do I create a saved filter?

1. Click on Set Up Filters and Notifications
2. Choose the filter criteria for your top-priority patient events
3. Click Create at the bottom of the page
4. Name your filter and click save. Your filter will now be under My Saved Filters!

For more details and best practices, check it out here!

How do I set up notifications?

1. Click the bell icon next to your saved filter
2. Toggle on email and/or SMS notifications 
3. Choose how often you'd like to receive these notifications: real-time, hourly, every 3 hours, or every 24 hours
4. Scroll down and click Save to save your notifications.

For more details on the email and/or text notifications, check it out here!

Manual Workflows

How do I delete an event I accidentally added?

You can use the delete event option to delete the latest event entered manually entered for your patient into Bamboo Health. This is particularly useful if you would like to edit details for prior events; simply delete the most recently entered events for your patient until you've reached the event you'd like to edit, enter the edits you'd like to make, and re-enter the subsequent events once more. 

To delete an event, simply follow the steps below:

1. Click the edit pencil on the patient's card
2. Select  delete event from the dropdown menu
3. Click delete, or cancel to go back

For more information on the edit pencil, check it out here!

How do I admit a patient?

For those post-acute organizations that do not directly integrate their EHRs with Bamboo Health, admitting a patient is one of the most important activities you will perform within our platform. By admitting a patient, you send a Ping to other members of the patient’s care team letting them know that their patient is receiving services from your facility or organization. These activities support improved care coordination for your patients, your organization, and organizations across the Bamboo Health network.

To admit a patient, simply follow the steps below:

1. Start by clicking the admit tab in the upper left-hand corner of your dashboard.
2. There, you will be prompted to search for a patient by name to determine if you’ve admitted that patient before in Bamboo Health
3.  If the patient has not been at your facility in the past, you will be prompted to enter the patient's demographic and admission information
4. Once all of the fields are complete, click add admit.

For more information on how to admit patients, click here!

Account Management and The User Report

How do I add additional team members to PatientPing?

1. Go to https://my.patientping.com
2. Click on Create an Account
3. Follow the account set-up instructions

My title/last name changed. How can I update that information in Bamboo Health?

You can easily update your title/name in-app! Please follow the below steps to do so:

1. Go to https://my.patientping.com
2. Click on the person icon in the upper right-hand corner of your dashboard
   
3. Then click my profile
4. From there, you can edit your title/name 
5. Then, press save in the lower right-hand corner of the screen.

For more information on managing your Bamboo Health account, check it out here!

Is there a way I can manage my team members' user accounts?

Approved users with the appropriate permissions can manage your organization’s Bamboo Health user accounts by visiting the User Report. For these approved users, the User Report can be found in the Reporting dropdown menu.

The User Report offers the following functionalities:

• Search for an Existing Account
• View Login Activity
• View Users’ Current Permissions
• Disable Accounts
• Resend Account Activation Emails
• Export User Activity Summary Report

Approved users can also request/approve new accounts for your organization! Don't have access to the User Report? No worries! Just send an email to support@bamboohealth.com and we'll get you set up.

For more information on the User Report, click here!

Exports and Reporting Capabilities

Is there a way to export all information from Bamboo Health for a specific timeframe?

1. Click on reporting in the navigation bar
2. Click export in the dropdown menu
3. In the export pop-up window, select your desired date range and fields you'd like to include
4. Click the export button, and your file will be downloaded to your computer

What are the descriptions of the columns in exports?

Great question! You can find a comprehensive glossary here.

Top Bamboo Health Features/Functionalities

Why is there no diagnosis information for my patient's encounter?

Diagnosis might not populate for a variety of reasons, including: 

• A diagnosis is not yet available from the admitting facility or organization. Diagnosis information may be delayed in the Emergency Department while providers establish a diagnosis.
• Some data elements are missing for your patient.
  • We incorporate additional data elements into our matching algorithm before we share the diagnosis. You will not be able to see your patient’s diagnosis if you have not provided the patient's zip code or SSN information.
• Diagnosis information is not yet available for manual admitting facilities. 
• The diagnosis is sensitive (e.g., HIV, STI, genetic testing).
• The admitting facility or organization did not share diagnosis information with PatientPing

For more information on diagnosis, look here!

Why didn't I receive a Ping for an active patient?

With Pings, you will receive real-time notifications on subsequent events for any patient who has started services with your organization during the last 730 days for  HHA's and 730 days if your organization is an SNF/Hospice, or who has ended services within the last 90 days. 

If you would like to review a list of your patients currently receiving services and for whom you're not receiving Pings because the Ping window has expired, you can rely on our 'visit duration' filter. Simply set your 'visit duration' filter with the parameters '730 days to --'. From there, you can discharge and readmit any patients who are still in your services and for whom you should be receiving Pings.